FAQ

A pilot light that repeatedly goes out is usually caused by a faulty thermocouple, dirty pilot orifice, drafts near the unit, or a gas supply issue. The thermocouple is a safety device that detects the pilot flame and shuts off gas if it goes out.

Do not attempt to repair gas heating components yourself. Above + Beyond's licensed technicians safely diagnose and repair pilot light issues, ensuring your heating system operates reliably and safely throughout the season.

A failing blower motor may produce weak airflow, make humming or screeching noises, cause the system to overheat and shut off, or fail to start at all. Higher-than-normal energy bills can also indicate a blower motor working harder than it should.

Blower motor issues affect both heating and cooling performance since the same motor circulates air for both systems. Above + Beyond's technicians diagnose blower motor problems and carry replacement motors for prompt repair.

Absolutely. A malfunctioning thermostat can cause your heater to short-cycle, run continuously, fail to start, or maintain incorrect temperatures. Loose wiring, dead batteries, incorrect settings, and sensor drift are common thermostat issues.

Above + Beyond's technicians test thermostat operation during every heating service call. If replacement is needed, we install and program smart and programmable thermostats that improve comfort and energy efficiency.

Uneven heating is commonly caused by leaky or poorly insulated ductwork, closed or blocked vents, improper system sizing, or an aging system struggling to distribute heat evenly. Homes with multiple stories often experience temperature variations between floors.

Above + Beyond can diagnose the cause of uneven heating and recommend solutions ranging from duct sealing and balancing dampers to zoning systems. Our goal is to achieve consistent comfort in every room of your home.

A heater that runs but produces no heat may have a faulty igniter, malfunctioning thermostat, tripped limit switch, dirty flame sensor, or airflow restriction from a clogged filter. Start by checking your thermostat settings and replacing the air filter.

If basic checks do not resolve the issue, contact Above + Beyond for professional diagnosis. Our NATE-certified technicians identify the root cause quickly and restore your heating, often on the same visit.

Yes, Above + Beyond offers Saige's Loyalty Club, which includes annual AC and heating tune-ups, priority scheduling, discounted repair rates, and exclusive member offers. It is the easiest way to keep your HVAC system in top condition year-round.

Members enjoy peace of mind knowing their system receives professional attention before each season, reducing the risk of unexpected breakdowns. Contact us to learn more about membership benefits and pricing.

Dirty evaporator and condenser coils reduce heat transfer efficiency, forcing your AC to work harder and longer to cool your home. This increases energy consumption by 10-30% and accelerates wear on system components.

Above + Beyond includes coil cleaning in our annual tune-up service. Clean coils improve cooling performance, lower energy bills, and help prevent costly breakdowns during the hottest months of the year.

Your AC needs the correct amount of refrigerant to cool effectively. Too little refrigerant means reduced cooling capacity, higher energy bills, and potential compressor damage. Too much can also harm the system and reduce efficiency.

Above + Beyond's EPA-certified technicians check refrigerant levels and pressures during every maintenance visit and repair call. If levels are low, we locate and repair the leak before recharging to ensure a lasting fix.

Above + Beyond's spring AC tune-up includes cleaning condenser and evaporator coils, checking refrigerant levels, testing electrical connections, lubricating moving parts, inspecting the drain line, calibrating the thermostat, and verifying system operation.

This comprehensive inspection identifies worn parts and developing problems before they cause a breakdown during peak summer heat. Schedule your spring tune-up early to secure preferred appointment times.

Standard 1-inch filters should be replaced every 30-60 days during heavy use seasons and every 90 days during lighter use. Higher-quality pleated filters last 60-90 days, and 4-inch media filters typically last 6-12 months.

A clogged filter restricts airflow, reduces efficiency, increases energy costs, and can freeze your evaporator coil. Setting a calendar reminder for filter changes is one of the simplest ways to protect your HVAC investment.

Your AC should be professionally tuned up once a year, ideally in the spring before the cooling season begins. Annual maintenance catches small issues before they become major breakdowns and keeps your system running at peak efficiency.

Above + Beyond's Saige's Loyalty Club members receive annual tune-ups with priority scheduling and discounted service rates. Regular maintenance extends equipment life by 5-10 years and maintains your manufacturer warranty.

Yes, removal and disposal of your old AC equipment is included with every new installation. We properly recover any remaining refrigerant per EPA regulations and ensure the old unit is disposed of responsibly.

Our comprehensive installation service covers everything from removing the old equipment to installing and testing the new system. You do not need to arrange separate disposal — we handle the entire process.

A standard AC replacement typically takes one day, usually six to eight hours. If ductwork modifications, electrical upgrades, or a full system change is needed, the project may take an additional day.

Above + Beyond schedules installations at your convenience and completes the work as quickly as possible without cutting corners. Our team communicates a clear timeline and keeps you informed throughout the process.

Above + Beyond installs and services all major AC brands including Trane, Lennox, Carrier, Goodman, Rheem, and Daikin. Our factory-trained, NATE-certified technicians have expertise across all leading manufacturers.

We help homeowners choose the right brand and model based on their budget, efficiency goals, and comfort preferences. Every installation includes our 2-year labor warranty and ongoing service support.

Proper AC sizing requires a Manual J load calculation that considers your home's square footage, insulation levels, window size and orientation, ceiling height, and number of occupants. An oversized or undersized unit wastes energy and reduces comfort.

Above + Beyond performs thorough load calculations before recommending a system size. This ensures your new AC provides optimal cooling, runs efficient cycles, and maintains consistent temperatures throughout your home.

Look for systems with higher SEER2 ratings — the minimum is 15 SEER2, but units rated 18-20+ SEER2 offer significant energy savings. Variable-speed compressors and smart thermostat compatibility further improve efficiency and comfort.

Above + Beyond's NATE-certified technicians evaluate your home's cooling needs and recommend systems that balance efficiency, comfort, and budget. We install all major brands and help you maximize available rebates.

AC installation costs depend on the system size, efficiency rating, brand, and any ductwork modifications needed. Above + Beyond provides free in-home estimates with detailed upfront pricing so you know the full cost before committing.

We offer flexible financing with no payments and no interest options. Investing in a high-efficiency system may qualify for manufacturer rebates and will lower your monthly energy bills, offsetting the initial cost over time.

Yes, Above + Beyond provides 24/7 emergency AC repair service. When temperatures soar and your cooling system fails, our Pink Van Techs respond quickly to restore your comfort as fast as possible.

Our technicians arrive with fully stocked vehicles and the expertise to handle any AC emergency. Call us any time — we understand that a broken AC in extreme heat is more than an inconvenience, it can be a health concern.

An AC that runs but does not cool may have a dirty air filter, frozen evaporator coil, low refrigerant, faulty compressor, blocked condenser unit, or thermostat issue. Start by checking and replacing your air filter, which solves the problem in many cases.

If a fresh filter does not resolve the issue, contact Above + Beyond for professional diagnosis. Our NATE-certified technicians identify the root cause and restore your cooling quickly, often in a single visit.

Buzzing may indicate an electrical issue or loose components. Grinding suggests worn motor bearings. Hissing could be a refrigerant leak. Banging or clanking typically means a loose or broken part inside the unit. Squealing often points to a worn belt or motor issue.

Unusual AC noises should be addressed promptly before they lead to more expensive damage. Above + Beyond's technicians diagnose the source of the noise and provide the right repair to restore quiet, efficient operation.